Privacy Policy

This policy explains how genkiln ("we") handles personal data when you use genkiln.com, the console, the Playground and the API (the "Service"). We are the controller of the account and billing data described here. For the content you submit through the API, we process it on your instructions to provide the Service.

Data we collect

Account data. Your email address, name, password (stored hashed) or the profile details from a sign-in provider you choose, email verification status, and account settings.

API keys and secrets. API keys are stored only as hashes; we cannot read them back. Your webhook signing secret is stored encrypted.

Task data. For each generation task: the model, the input you send (prompts, image URLs, parameters), your metadata, your callback_url, status, cost, timestamps, and error information.

Generated files. The images and videos produced for your tasks, stored on our content delivery network.

Billing data. Orders, credit purchases, credit balance and transaction history. Card and other payment details are collected directly by our payment processor, Stripe; we do not receive or store full card numbers.

Technical data. IP address, request IDs, user agent, and logs of requests to the website and API, used for security, rate limiting, abuse prevention and debugging.

Cookies. Cookies needed to keep you signed in and remember your language. Analytics cookies are used only if enabled and, where required, only with your consent.

Support. Messages you send us and their attachments.

How we use it

• To provide the Service: authenticate requests, run tasks, deliver results and webhooks, and keep your balance.
• To bill you and process refunds.
• To secure the Service: rate limiting, fraud and abuse prevention, and enforcing the Acceptable Use Policy. This includes automated screening of prompts.
• To support you and send service messages (for example email verification, security and billing notices).
• To comply with legal obligations.

We do not sell your personal data, and we do not use your prompts or generated files for advertising.

Who we share it with

We share data only with service providers that help us run the Service, under contracts that restrict how they use it:

• infrastructure, hosting, database, storage and content delivery providers;
• providers that run AI model inference on our behalf, which receive the inputs needed to generate your task;
• our payment processor (Stripe);
• email delivery and, if enabled, analytics providers.

We may also disclose data when required by law, to protect the rights and safety of users or others, or as part of a merger or acquisition (with notice to you).

How long we keep it

• Generated files: 30 days after the task completes, then deleted automatically.
• Task records (parameters, status, cost): while your account is open, for billing history and support.
• Account and billing data: while your account is open, and afterwards as long as required for tax, accounting and legal purposes.
• Logs: for a limited period needed for security and debugging.

Security

We use encryption in transit (HTTPS), hash API keys and passwords, encrypt stored secrets, and restrict internal access. No system is perfectly secure; please protect your API keys and tell us right away if you suspect a problem.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. You can update account details in the console. For other requests, email support@genkiln.com. You may also complain to your local data protection authority.

International transfers

We and our providers may process data in countries other than yours. Where required, we use appropriate safeguards for such transfers.

Children

The Service is not directed to children, and you must be an adult to use it. We do not knowingly collect personal data from children.

Changes

We will post updates here with a new "last updated" date and notify you of material changes by email or in the console.

Contact

genkiln. Email: support@genkiln.com.